Terms & Conditions
1. PAYMENT TERMS
Payment must be made in full and on time as per the agreed payment schedule. Payment terms are by default Payment In Advance (PIA), unless otherwise agreed upon in writing by both parties. All payments should be received as per the currency mentioned in the invoice, unless otherwise agreed upon in writing by both parties. The payment can be made by wire transfer, cheque, or cash. Any other payment method can be used only upon written confirmation from the accounts team.
The customer is responsible for all banking charges incurred in connection with the payment. If a payment is received without the necessary fees being paid, the customer will be responsible for paying these fees or reimbursing Aeon Shipping or its subsidiaries. In the event that the customer cancels or postpones a shipment, Aeon Shipping or its subsidiaries will charge cancellation or rescheduling fees as given below:
Cancellation charges: operational costs + 15% of the overall invoice value
Rescheduling charges: operational costs + AED 1000
The payment of charges must be made in full notwithstanding any deduction, or, withholding and you are not entitled to assert any set off or credit despite a counterclaim or claim you may encounter against Aeon Shipping or its subsidiaries and partner companies by virtue of this agreement or other reasons therein. Aeon / Myspace or its subsidiaries may refuse to deliver or grant access to the cargo / vehicle to you unless all shipment / storage / any other charges accrued due and other such sums have been paid in full.
If the customer disputes any invoice, they must notify Aeon shipping or its subsidiaries, who raised the invoice, in writing within 2 days of receipt of the invoice. Failure to do so will be deemed as acceptance of the invoice and the customer will be responsible for making payment in full. Once a dispute is raised, a final decision will be made by the Aeon shipping accounts team and invoice to be shared again, which will be the final invoice that is to be considered.
1.1) For shipments:
Late payment charges will be applicable from the next calendar day from the due date.
Late Payment Schedule:
| Period | Charges |
|---|---|
Day 1 – Day 7 |
AED 100 per day per shipment + operational costs |
Day 8 – Day 14 |
AED 200 per day per shipment + operational costs |
Day 15 – Day 21 |
AED 300 per day per shipment + operational costs |
Late Payment Schedule:
- Day 7: first abandonment notice + cargo access restricted until further notice from the accounts team
- Day 14: second abandonment notice
- Day 21: final abandonment notice
1.2) For Storages:
- Invoice date: 25th of every month
- Due date: 1st of the immediate month
- 3rd of every month: Late payment start notice + cargo access to be restricted until the dues are cleared
- 14th: storage termination notice
- Lock/keys to the storage space will be changed. AED 500 or actual cost whichever is higher will be charged to the customer
Late Payment Fees:
| Period | Charges |
|---|---|
3rd – 9th of the month |
AED 50 per day late payment fees |
10th – 16th of the month |
AED 100 per day late payment fees + first abandonment notice + any handling fees |
17th – 23rd of the month |
AED 200 per day late payment fees + second abandonment notice + any handling fees |
24th – 30th of the month |
AED 300 per day late payment fees + final abandonment notice + any handling fees |
Important: Once the final abandonment notice is sent, Aeon Shipping reserves the right to move your items having regard to the right of lien conferred, to a safe place on-site subject to costs being borne by you. Having sold your items and its contents the ownership will pass as well as proceeds of such sale (i) for the payment of disposal costs, (ii) amount payable to Aeon Shipping by you, (iii) balances left to be held on your behalf.
2. AUTHORIZING THIRD PARTY
By accepting this quotation, you authorize that any person who comes to deliver or handover the cargo in our warehouse or from a location other than our warehouse shall be deemed an authorized representative to sign any receiving documents (delivery note / check-in report), terms and condition documents on your behalf, provided that you have not previously signed terms and condition documents through e-sign or email agreement. You acknowledge and agree that such signature by your representative shall be deemed equivalent to your signature for all legal purposes related to the shipment.
3. INSURANCE
3.1 Marine Insurance:
As a professional freight forwarding organization every care will be taken with your goods whilst in transit however on very rare occasions, the unexpected can happen, therefore we recommend that the shipper procures a comprehensive insurance cover against accidental damages.
We can arrange for the below Insurance cover through our partners in insurance:
- All Risk Cover: 3.5% of the total declared value (Professionally packed by AEON) – Minimum premium AED 1,500.00
- All Risk Cover: 2.5% of the total declared value (Motor Vehicles) – Minimum premium AED 1,500.00
- Total Loss Cover: 0.5% of the total declared value (Owner packed)
Note: Please note each and every item has to be insured without exception/selection. No partial coverage for items/packages for insurance will be accepted. The cover will be subject to deductibles, USD 500 per motor vehicle & For all other claims: 0.50% of the shipment value is subject to a minimum of USD 500/- each and every claim.
Liability Limitation: In case if a shipment is not insured, AEON will not be responsible for any loss, damage or non-delivery of effects, after the completion of packing and removal of cargo.
Our liability for loss or damage is limited to the value up to AED 100/- for each item that is lost or damaged or to the value of the cost of the move, as a direct result of any negligence on our part to cover the cost of repairing or replacing that item.
3.2 Warehouse Insurance:
The storage facility provides AED 50,000 (per vehicle) insurance coverage for theft, fire, and loss of the stored vehicle (only for indoor storage), through a blanket property insurance policy. The insurance coverage is subject to a deductible of AED 2,000, which shall be borne by the vehicle owner.
3.3 Claims:
All claims for loss or damage to the goods must be notified in writing at the time of delivery, advising on the approximate value and nature of loss/damage. Initial written notification of such loss or damage must be reported within 3 days of delivery of the goods.
4. SHIPMENTS - GENERAL TERMS AND CONDITIONS
4.1 Our Quotation:
Our quotations are provided with validity, upon its expiry quote may change accordingly. Current carrier tariff and its surcharges are included in our quote. Any variation in the Freight (sea/air) or any surcharges at the time of executing the shipment will be prorated accordingly.
4.2 Work Not Included:
Unless agreed by us in writing we will not dismantle or assemble furniture, disconnect appliances, take up floor coverings, or perform similar services. Our staff are not authorized or qualified to carry out such work.
4.3 Your Responsibility:
- Declare the value of goods being removed and/or stored
- Arrange adequate insurance cover
- Be present or represented throughout the removal
- Prepare appliances and electronic equipment
- Provide contact address for correspondence
4.4 Goods Not to be Submitted:
Excluded Items: Jewelry, precious items, dangerous goods, explosives, refrigerated food, animals, goods requiring special licenses, and items restricted by carrier and customs.
5. STORAGE - GENERAL TERMS AND CONDITIONS
5.1 Appointment and Term:
Aeon shipping or its subsidiaries licenses you to store items at the storage space in accordance with the terms of this Agreement. This Agreement will take effect on the Storage Start Date and will continue until the Storage End Date unless renewed by both parties.
5.2 Third Parties and Access:
Only you, or persons accompanied by you or persons with written authorization by you may have access to your items. Persons visiting the premises are required to have valid identification.
5.3 Rights of the Storage Space Operator:
Aeon Shipping shall retain the right of lien on your items for the purpose of paying all charges due. The cargo owner agrees to allow Aeon / MySpace or its subsidiaries and staff to move the cargo / vehicle around the facility as needed.
5.4 Prohibited Items in Storage:
- Food items or perishable items (unless properly packed)
- Animals, fish, birds or any such other creatures
- Gas containers (max 2 if properly separated)
- Firearms, ammunition, weapons or explosives
- Biological items, radioactive substances, chemicals
- Asbestos, toxic materials or waste
- Illegal items or goods obtained by illegal means
5.7 Renewal and Termination:
Payment is required in cleared funds prior to placing items on storage space. If you do not wish to renew, you must provide written notice one month before the end date. Failure to remove items after termination may result in Aeon Shipping exercising its right of lien and disposal.